A mixed methods evaluation of a mentalising education programme for the community pharmacy workforce in Denmark: a promising way forward to deliver patient-centered counselling
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A mixed methods evaluation of a mentalising education programme for the community pharmacy workforce in Denmark : a promising way forward to deliver patient-centered counselling. / Reventlov Husted, Gitte; Rossing, Charlotte Verner; Jacobsen, Ramune; Hedegaard, Ulla ; Kaae, Susanne; Almarsdóttir, Anna Birna; Fosgerau, Christina Fogtmann.
In: Pharmacy Education, Vol. 23, No. 1, 2023, p. 237-251.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - A mixed methods evaluation of a mentalising education programme for the community pharmacy workforce in Denmark
T2 - a promising way forward to deliver patient-centered counselling
AU - Reventlov Husted, Gitte
AU - Rossing, Charlotte Verner
AU - Jacobsen, Ramune
AU - Hedegaard, Ulla
AU - Kaae, Susanne
AU - Almarsdóttir, Anna Birna
AU - Fosgerau, Christina Fogtmann
PY - 2023
Y1 - 2023
N2 - Background: This article presents the results of the evaluation of a mentalising education programme for staff at community pharmacies as to whether it had made counselling more patient-centred.Methods: A mixed-methods design was chosen, combined with Kirkpatrick’s four levels of evaluation. Twenty-eight participants from 11 community pharmacies participated. Data comprised qualitative reports at the end of the programme and measurements of Level of Emotional Awareness, Job Satisfaction, and Course Experience questionnaires.Results: The qualitative evaluation revealed three themes: “Awareness of emotions and communication skills is an important element when mentalising is the goal”, “It’s far more than a dispensing situation – I now tune into the patient”, “I don’t have to hide behind the screen any longer”. The quantitative evaluation showed a significant increase in awareness of mental states, improvement in job satisfaction, and satisfaction with the programme.Conclusion: The results show promise in supporting the pharmacy workforce to adopt a patient-centred approach during counselling.
AB - Background: This article presents the results of the evaluation of a mentalising education programme for staff at community pharmacies as to whether it had made counselling more patient-centred.Methods: A mixed-methods design was chosen, combined with Kirkpatrick’s four levels of evaluation. Twenty-eight participants from 11 community pharmacies participated. Data comprised qualitative reports at the end of the programme and measurements of Level of Emotional Awareness, Job Satisfaction, and Course Experience questionnaires.Results: The qualitative evaluation revealed three themes: “Awareness of emotions and communication skills is an important element when mentalising is the goal”, “It’s far more than a dispensing situation – I now tune into the patient”, “I don’t have to hide behind the screen any longer”. The quantitative evaluation showed a significant increase in awareness of mental states, improvement in job satisfaction, and satisfaction with the programme.Conclusion: The results show promise in supporting the pharmacy workforce to adopt a patient-centred approach during counselling.
U2 - 10.46542/pe.2023.231.237251
DO - 10.46542/pe.2023.231.237251
M3 - Journal article
VL - 23
SP - 237
EP - 251
JO - Pharmacy Education
JF - Pharmacy Education
SN - 1560-2214
IS - 1
ER -
ID: 343226119